Return & Refund Policy

Last updated: May 17, 2026

We stand behind every part we ship. This Return Policy covers returns of the parts you purchased from us. If anything is unclear, email [email protected] before you place an order, not after.

1. Return Window

You have 30 days from the delivery date to start a return. Returns initiated after 30 days will not be accepted. The clock starts when the carrier marks the package delivered, not when you open the box.

2. Restocking Fee

A 15% restocking fee applies to every return except the exceptions listed in Section 6. The fee is calculated against the part price (not shipping, not tax, not the core deposit) and is deducted from your refund.

The restocking fee covers inspection, repackaging, return-to-inventory labor, and the credit-card processing cost we paid on the original sale and cannot recover.

3. Return Shipping

The customer is responsible for return shipping on all returns except the exceptions in Section 6. We recommend a tracked, insured method — packages lost in return transit without tracking are the customer's loss, not ours. The original outbound shipping charge is non-refundable.

4. Condition Required for a Refund

Parts must arrive back at our facility in resalable condition:

• In the original manufacturer packaging
• Unused, uninstalled, and free of grease, fluids, scratches, or installation marks
• All hardware, brackets, gaskets, and small parts that shipped with the unit included
• No tampering, disassembly, or modification

Parts that arrive damaged, used, partially installed, or missing components will be refused or refunded at our discretion at a reduced amount (typically 50% or less). We will email you photos before any partial-credit decision and give you 5 business days to dispute.

5. How to Start a Return (RMA Required)

1. Email [email protected] with your order number, the part you want to return, and a brief reason. Do not ship anything before you receive an RMA number — packages without an RMA on the carton will be refused.
2. We will reply within one business day with your RMA number and the return address.
3. Pack the part in its original packaging, write the RMA number clearly on the outside of the carton, and ship via a tracked, insured method at your expense.
4. Once we receive the part, inspection takes 3–5 business days. Approved refunds are credited to your original payment method, and most banks post the refund within 5–10 business days after we issue it.

6. When the 15% Fee and Shipping Rules Do Not Apply

We waive both the restocking fee and the return shipping cost when the return is the result of our error:

• Wrong part shipped (we picked the wrong SKU)
• Defective on arrival (part fails on first install when used per the application)
• Damaged in transit by the carrier (must be reported with photos within 5 days of delivery)

In these cases we email you a prepaid return label and issue a full refund — including original shipping — after inspection. We may also offer a free replacement at your preference.

7. Core Deposits Are Handled Separately

A core charge is a refundable deposit on remanufactured parts, not a return. Core deposit refunds are governed by the Core Exchange Program, which has its own rules and does not include the 15% restocking fee. If you bought a remanufactured part and want your core deposit back, go to that page instead.

8. Non-Returnable Items

The following items are final sale and cannot be returned at any price:

• Electrical components that have been installed or show signs of installation
• Special-order, custom, or made-to-order parts
• Any item marked final sale or non-refundable at checkout
• Parts that have been disassembled, modified, or installed in any way

9. Exchanges

We do not process direct exchanges. To get a different part, return the original (subject to the rules above) and place a new order for the replacement. If you need help identifying the correct part before you order, contact support — we'll save you the round trip.

10. Contact